Insurance contact centres
AI CRM. Every conversation, connected.
Bring WeChat calls and text conversations, phone calls, SMS and contact-centre voice recordings into one AI CRM workspace. NiSK connects authorised conversation records to customer history, helping insurance service and sales teams identify potential conduct issues, understand customer needs and improve follow-up.
A connected customer history. Earlier visibility of potential sales-conduct issues. Better-informed coaching and follow-up.
Discuss your AI CRMConversation workspace
Example sessionLive transcript
Could you explain the exclusions again before I decide?
Of course. Let us go through the relevant terms together.
AI indication · human review
Check against approved guidance
Inside the solution
Connect the channels. Review the conversation. Improve the next step.
Connected channels & transcription
Consolidate authorised WeChat call recordings and text messages, telephone calls, SMS and contact-centre recordings through supported integrations or approved imports. Transcribe available audio, identify speakers and organise messages, key questions and actions on a customer timeline. Live transcription is enabled where the source system supports it; recorded conversations can be reviewed after the interaction.
AI-assisted compliance & script monitoring
Review voice transcripts and written messages against approved scripts, disclosure requirements and rules maintained by your compliance team. Flag potential misleading statements, missing disclosures, inappropriate promises or pressure tactics, with the source excerpt, timestamp and review priority. Route alerts to supervisors for investigation, feedback and resolution. AI flags potential issues; authorised reviewers determine whether a breach occurred.
Customer needs & conversation signals
Identify recurring questions, objections, requests for clarification and signs that a customer may need additional support. Where audio is available, include tone and conversation patterns alongside the transcript. These signals help staff respond more thoughtfully; they are not definitive assessments of a customer's emotions or intent.
One customer timeline. Smarter follow-up.
Link verified customer records across supported channels so staff can see previous discussions, concerns, preferences, permissions and outstanding tasks. AI summarises the context, drafts follow-up messages and suggests the next service action. Staff confirm customer matches and important content before use, reducing repeated questions and helping enquiries move towards an appropriate next step.
A dashboard for quality & performance
Track review coverage, flagged conversations, unresolved alerts, response times, follow-up completion and funnel conversion in one management view. Filter by team, channel or period and open the supporting conversation. Managers can identify where cases stall, prioritise support and monitor whether coaching improves service quality and sales execution over time.
Coaching that improves with every review
Turn supervisor-reviewed findings into targeted coaching, updated scripts and practical examples for the team. Compare follow-up approaches and customer objections, monitor trends and refine AI thresholds using reviewer feedback. Role-based access, audit trails, retention controls and Local AI or private deployment options are designed around your operation.
Built around your operation
Start with the channels you use, recording permissions, approved guidance and performance measures. Confirm what each source can lawfully provide through supported integrations or authorised exports; WeChat call capture and live access depend on the available platform and recording setup. Pilot with permitted records, validate transcription and alert accuracy, and agree human-review workflows before rollout. Access, retention and data handling are defined for the project; regulatory interpretations, product advice and sales decisions remain with appropriately authorised professionals.